Our medical team follows standard medical guidelines and diagnosis acne by looking at your skin. We rely on the photos you submit, and they must be valid, truthful, and unaltered for us to make an accurate diagnosis. In addition, it's really important that you answer all our questions fully and truthfully so that we can treat you safely and appropriately.
Even though we can make the right diagnosis in most cases, it's important that you understand the risks of us making a wrong diagnosis. If we diagnose you with acne, and you don't have it, then we'll be giving you medicines that you don't need. Taking medicines you don't need can cause harm from the possible side effects of the medicines. If something other than acne is the cause of your symptoms, then by treating you for acne we'll have delayed diagnosis of the underlying condition. If we incorrectly tell you that you don't have acne, the risk is that we'll delay your care.
If we tell you we can’t help, we'll always give you clear instructions to go see a doctor or nurse practitioner in person.