Acid Reflux

If appropriate, we can prescribe a treatment that is effective at preventing acid reflux.

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2 Hour Doctor Response
M-F 8AM-5PM PACIFIC TIME, 11AM-8PM EASTERN TIME

How we help

Get a prescription for acid reflux.

Acid reflux, heartburn, or GERD (gastroesophageal reflux disease) is a very common condition. The symptoms can be very bothersome, and if left untreated, can lead to painful or bleeding ulcers or cancer of the esophagus.

The good news is we can help whether you're currently on treatment, never been treated before, or wish to adjust your treatment.

Guaranteed Doctor Response

2 HOURS

during business hours

UP TO 24 HOURS

outside business hours

Who we help

Most people with acid reflux will show some of these symptoms

  • Burning in the chest when lying down after eating
  • Burning in the chest after eating certain foods
  • A small amount of acid/vomit traveling from your stomach to your mouth or to the back of your throat.

Who we can't help

If any of the following apply, we can't help and you should see a doctor in person.

  • Experiencing acid reflux symptoms 3 or more times per week
  • Pregnant or may become pregnant
  • Breastfeeding
  • Liver problems
  • Heart disease
  • Unexplained weight loss
  • Difficulty or pain with swallowing
  • Hiatal hernia
  • Coughing up or throwing up blood
  • Blood in your stool
  • Dark black, tar-like stool
  • Have had uncontrolled or poorly controlled acid reflux for at least 5 years
  • Have had erosive esophagitis or Barrett's esophagus

Treatment & Risks

It’s important to understand the treatment we recommend and the potential risks involved.

Medicine We Prescribe

The medicines we prescribe are very effective at preventing acid reflux, unlike antacids which only provide temporary relief. We prescribe a broader range of medicines and doses than you can get over-the-counter.

The medicines we prescribe include ranitidine (Zantac) and omeprazole (Prilosec). We'll give you a 3-month prescription. They work by reducing the amount of acid the stomach makes. See our FAQs for more information about how we'll treat you.

Risk of Side Effects

They're generally safe but it can also cause serious side effects, including but not limited to bone marrow and blood cell disorders, heart rhythm abnormalities, infectious diarrhea, osteoporosis related fractures, liver, and kidney disease. Read the package insert that comes with the medicine for a full list of side effects and warnings.

Risk of Misdiagnosis

We diagnose acid reflux based on your symptoms, but there's always a risk of misdiagnosis. We only prescribe a treatment when it's appropriate based on evidence-based guidelines.

If we treat you for acid reflux even though you don't have it, you'd be taking a medicine unnecessarily and taking on the small risk of side effects from the medicine without any clear benefit. There's also a risk that the medicine we prescribe won't work, even if we correctly diagnosed you with acid reflux.

Your symptoms could also be related to or caused by other, and possibly more serious conditions, including but not limited to heart disease or gastrointestinal ulcers, infection, bleeding, or cancers. By treating you for acid reflux there's a risk that we'll delay investigation and treatment of a more serious condition.

If we tell you we can't help, we'll always give you clear instructions to go see a doctor in person.

Alternative Treatment Options

A range of prescription and over-the-counter medicines exist to treat acid reflux, and these medicines often come in more than one dose. You may decline our recommended treatment and decide instead to use an alternative prescription or over-the-counter medicine, especially if it's important to you to start on a higher dose than we're prescribing for you.

It's also important to consider the option of not taking any prescription medicines for your acid reflux. However, the risk is that if you indeed have acid reflux and it is left untreated, it can lead to more serious medical conditions such as gastrointestinal ulcers, bleeding, and cancer.

How Acid Reflux Visits Work

Requesting a prescription takes a few minutes. It’s easier than you think.

Answer health questions

These questions cover your medical history, symptoms, current medicines, and allergies. It’s important to answer them truthfully.

Smile and take a picture

Your picture is an important element of the information our doctors assess. You need a camera on your device to take a picture.

Select pharmacy

Select any pharmacy in your state. We send your prescription electronically. You’ll pay for the medicine at the pharmacy.

Pay visit fee

Pay the visit fee to us. Later you’ll pay for the medicine at the pharmacy.

Doctor review - 2 hour

Our doctors decide if it's safe to give you a prescription. We may message or call you with follow-up questions. During business hours we aim for a 2-hour turnaround.

Pharmacy pick up

If we approve your request, we’ll send you a message when we send your prescription to the pharmacy. The message contains an important link to your treatment plan.

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GOT A QUESTION? GIVE US A CALL.

415 926 5818
M-F 8AM-5PM PT, 11AM-8PM ET

We're based in San Francisco. You can call us or hit us with questions on instant chat during business hours. You can send us a secure message through your Lemonaid account any time.

Email medical records

If you have a primary care provider, it’s important to keep them informed.

Go to your account to email a summary of the care we provide so you can share this information with your doctors. Or, contact us if you want us to send the summary of your care to your doctors. It's important that we're part of your overall care, not separated from it.

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