Acne

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2 Hour Doctor Response
M-F 8AM-5PM PACIFIC TIME, 11AM-8PM EASTERN TIME

How we help

Get a prescription for acne.

Acne is a very common skin condition affecting people of all ages. We can help by giving you a prescription for effective treatments you can’t get over-the-counter.

Guaranteed Doctor Response

2 HOURS

during business hours

UP TO 24 HOURS

outside business hours

Who we help

We can treat your acne if any of the following applies.

  • You’re currently on treatment
  • You’ve never seen a doctor for acne
  • You wish to adjust your treatment

Acne is nearly always on the face, but can also appear on other parts of the body. Acne can include: pimples, zits, blackheads, whiteheads, cysts.

Who we can't help

If any of the following apply, we can't help and you should see a doctor in person.

  • Under 18
  • Pregnant, possibly pregnant, or breastfeeding
  • Started a new prescription medicine for acne in the last 3 months
  • Want a prescription for birth control pills, Accutane, or Bactrim to treat acne
  • Taking oral antibiotics for acne (such as doxycycline or minocycline) for 3 months or more without improvement

Treatment & Risks

It’s important to understand the treatment we recommend and the potential risks involved.

Medicines We Prescribe

We offer different prescription medicines for your acne, including skin creams and oral antibiotics. We may prescribe a 3-month supply of a single medicine or a combination depending on your symptoms and medical history.

Although your acne should improve after a few weeks of treatment, it can get worse before it gets better. You should try to follow the treatment plan as prescribed for 3 months before deciding to continue or change medicines.

Risk of Side Effects

The medicines we prescribe, which include antibiotics, are generally safe but can cause serious side effects including but not limited to severe allergic reaction, disability, and death. Each specific medicine will have a unique set of side effects.

Before taking any medicine, always read the package insert that comes with your medicine for a full list of side effects and warnings.

Risk of Misdiagnosis

Our doctors follow standard medical guidelines and diagnosis acne by looking at your skin. We rely on the photos you submit, and they must be valid, truthful, and unaltered for us to make an accurate diagnosis. In addition, it’s absolutely essential that you answer all our questions fully and truthfully so that we can treat you safely and appropriately.

Even though we can make the right diagnosis in most cases, it’s important that you understand the risks of us making a wrong diagnosis. If we diagnose you with acne, and you don’t have it, then we’ll be giving you medicines that you don’t need. Taking medicines you don’t need can cause harm from the possible side effects of the medicines. If something other than acne is the cause of your symptoms, then by treating you for acne we’ll have delayed diagnosis of the underlying condition. If we incorrectly tell you that you don’t have acne, the risk is that we’ll delay your care.

If we tell you we can’t help, we’ll always give you clear instructions to go see a doctor in person.

Alternative Treatment Options

We only use prescription medicines recommended by widely-recognized clinical guidelines. However, we don’t prescribe Accutane, Bactrim or birth control to treat acne. There are over-the-counter medicines that are less effective but available without prescription.

There are alternatives to the treatments we prescribe. It’s your right to request a prescription for these alternatives from other doctors.

You may also decline to take the prescription medicines we prescribe you, but if you do have acne and it’s not treated, it could get worse.

How Acne Visits Work

Requesting a prescription takes a few minutes. It’s easier than you think.

Answer health questions

These questions cover your medical history, symptoms, current medicines, and allergies. It’s important to answer them truthfully.

Take pictures

Our medical team will look at your images to make a diagnsosis. You need a camera on your device to take these pictures.

Select pharmacy

Select any pharmacy in your state. We send your prescription electronically. You’ll pay for the medicine at the pharmacy.

Pay visit fee

Pay the visit fee to us. Later you’ll pay for the medicine at the pharmacy.

Doctor review

Our medical team will decide if it's safe to give you a prescription. We may message or call you with follow-up questions.

Pharmacy pick up

If we approve your request, we’ll send you a message when we send your prescription to the pharmacy. The message contains an important link to your treatment plan.

Popular Pharmacies

GOT A QUESTION? GIVE US A CALL.

415 926 5818
M-F 8AM-5PM PT, 11AM-8PM ET

We're based in San Francisco. You can call us or hit us with questions on instant chat during business hours. You can send us a secure message through your Lemonaid account any time.

Email medical records

If you have a primary care provider, it’s important to keep them informed.

Go to your account to email a summary of the care we provide so you can share this information with your doctors. Or, contact us if you want us to send the summary of your care to your doctors. It's important that we're part of your overall care, not separated from it.

What our patients are saying

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