Cancellation Policy

LEMONAID CANCELLATION POLICY

Last updated: May 4th, 2026

Cancellation
To modify or cancel a visit with a Lemonaid provider, you may request the modification or cancellation anytime before your visit to avoid incurring visit fees.

Visit fees apply to select services only and may be subject to change at the sole discretion of Lemonaid Health. Where applicable, visit fees are non-refundable after completing a consultation with a Lemonaid provider.

To cancel Mental Health, Insomnia, or Hypertension memberships, or automatic, recurring shipments of auto-prescription refills, and other product offerings (e.g., Erectile Dysfunction, Birth Control), you must request the cancellation at least 48 hours before the applicable renewal or refill processing date or next billing cycle. Cancellation will take effect at the end of the current membership period or final prescription refill date. If you would like to cancel your membership services or automatic, recurring shipments, for any reason, you may do so at any time in your account. If you have questions, or experiencing issues please reach out to the Patient Support Team via secure message in your account or calling 888-536-2267.

If you terminate your membership, your membership will remain active until the end of your then-current membership period.

Termination of Services
We may suspend or terminate your access to the Services for any or no reason at any time without notice.

If we terminate your use of the Services because you have breached these Terms or any other agreement you have entered into with us, you will not be entitled to any refund of the prepaid recurring services.