Terms of Use

LEMONAID TERMS OF USE

Last updated: May 4th, 2026

PLEASE NOTE THAT THESE TERMS OF USE CONTAIN A MANDATORY ARBITRATION OF DISPUTES PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES IN CERTAIN CIRCUMSTANCES, RATHER THAN JURY TRIALS OR CLASS ACTION LAWSUITS. VIEW THESE TERMS HERE.

Agreement to Terms of Use

The following Terms of Use ("Terms" or "Agreement") govern your access to and use of the websites, mobile applications, and all other services (collectively, the "Services") provided by LMND Medical Group, Inc., a California Professional Corporation, and LMND Medical Group, a Professional Association based in Kansas, and LMND Medical Group, a Professional Corporation based in New Jersey, and LMND Medical Group, a Professional Association based in Texas (collectively referred to as "Lemonaid" or "Lemonaid Health"). Lemonaid Health operates its mobile application and its website at www.lemonaidhealth.com (the "Website") to offer a self-pay online telemedicine service that, when clinically appropriate, lets individuals currently located in the United States receive care from licensed healthcare providers, which include doctors, nurse practitioners, and other staff members, such as our pharmacy staff and patient support team (collectively, the "Medical Team"). If our healthcare providers evaluate and find your care request to use the Service appropriate, they may write you a prescription and send it to a US-licensed pharmacy of your choice, or a mail-order pharmacy affiliate. For other Lemonaid services, our Medical Team may require you to complete a lab test to be fully evaluated. By downloading or using the Services, you agree to be bound by these Terms, the Consent to Telehealth, and the Privacy Policy (including the Notice Regarding Information in Your Medical Record) that appear on the Services. If you do not wish to be bound by these Terms, you may not use the Services.

Please read the following Terms carefully, and any policies, guidelines or rules applicable to such Services. Your use of the Services constitutes your agreement to be bound by all terms.

By checking the "I Agree" box for Lemonaid Health’s Terms of Use, you are agreeing to all Terms as included below and that such action constitutes your legal signature and acceptance. No waiver by Lemonaid Health of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Lemonaid Health to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

To use the Services, you must accept all of the terms of this Agreement.

If you disagree with one or more of these terms or find them unacceptable in any way, please do not use the Services. You understand that by checking the "I Agree" for these Terms and/or any other forms presented to you on the Services you are indicating your agreement and such action constitutes a legal signature.

Updates to These Terms
Lemonaid Health may make changes to the Terms at any time. If we make a material change to the Terms, we will notify you, such as by posting a notice on our website or sending a message to the email address associated with your account. By continuing to access or use the Services you agree to be bound by the revised Terms.

Terms Governing Use of the Services

Emergencies
THE LEMONAID HEALTH SERVICES ARE NOT AN EMERGENCY-RESPONSE OR EMERGENCY-MONITORING SERVICE AND ANY PERSON WHO IS AWARE OF AN EMERGENCY SITUATION OR BELIEVES THAT A PERSON MAY BE AT RISK OF INJURY OR DEATH OR WHO MAY HARM THEMSELVES OR ANOTHER PERSON SHOULD DIAL "911" OR AN APPROPRIATE EMERGENCY RESPONDER. LEMONAID HEALTH IS UNDER NO OBLIGATION TO MONITOR OR RESPOND TO COMMUNICATIONS MADE TO THE SERVICES.

Age Limitations
The Services are intended and only suitable for individuals 18 years of age and above. Some of the content on the Services may not be appropriate for children. Children under the age of 18 are not permitted to use the Services. Lemonaid Health hereby disclaims all liability for use by individuals under the age of 18.

Materials on Services are Not Professional Advice
Except as otherwise described in this section, materials available on the Services, including all data, information, text, graphics, links, and other material made available to you on the Services, are provided as a convenience to our Service visitors. The information provided on the Services is for general informational and educational purposes only. Other than the personalized content sent to you by a healthcare provider in a message within the Services or the personalized advice a healthcare provider gives you during a video visit, you should not consider content on the Services to be the provision or practice of medical or professional health care advice or services. The materials provided on our Services are not intended to serve as medical or other professional advice and is not to be used for diagnosis or treatment of any condition or symptom.

You should consult your physician or other qualified healthcare provider regarding any specific questions you may have. You should never disregard professional advice or delay in seeking treatment based on the information contained on the Services or other sites linked to or from it.

Your Privacy and Security
Upon acceptance of these Terms you confirm that you have read, understood, and accepted Lemonaid Health’s Privacy Policy and Notice Regarding Information in Your Medical Record.

We have implemented technical, physical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your information for improper purposes. You acknowledge that you provide your information at your own risk.

By establishing an Account and providing your information during registration, you agree that we may send you electronic or telephonic communications ("Communications"), including, but not limited to:

Emails to the address you provided during registration;
Short messaging service (SMS)/text messages to the mobile number you provided to us during registration;
Push notifications on your tablet or mobile device;
Posting communications to your Account; and
Telephone calls for follow-up on services.

The delivery of any Communications from us is effective when sent by us, regardless of whether you read the Communication. When communicating sensitive information with us, please be sure to use the secure messaging service within our Services.

Mobile Alerts
You agree that Lemonaid Health and its subsidiaries, representatives, affiliates, officers and directors may contact you by telephone or text messages (including by an automatic telephone dialing system and/or with an artificial or pre-recorded voice) at any of the phone numbers provided by you or on your behalf in connection with a Lemonaid Health account, including for marketing purposes. You understand that you are not required to provide this consent as a condition of purchasing any property, goods or services. You further acknowledge that Lemonaid Health may call or text you without your prior express consent for the purpose of delivering healthcare-related messages. There is no charge from Lemonaid Health for this service, but your service provider's message and data rates may apply. You also understand that you may opt out of receiving text messages from Lemonaid Health at any time, either by: (1) calling Patient Support at 888-536-2267 to change your preferences via phone; or (2) replying "STOP" to any text message that you receive from Lemonaid Health using the device that is receiving the messages. If you do not choose to opt out, Lemonaid Health may contact you as outlined in its Privacy Policy.

Text Messaging Terms of Service

These Text Messaging Terms of Service ("SMS Terms") govern your participation in the Lemonaid text messaging program (the "Messaging Program"). By opting in to receive text messages from Lemonaid, you agree to these SMS Terms.

1. Program Description
By enrolling in our Messaging Program, you agree to receive recurring text messages (SMS and/or MMS) from Lemonaid, which may include:

Appointment reminders
Prescription updates and refill notifications
Account and billing notifications
Customer service communications
Health-related information
Promotional or marketing messages (if separately consented)

Message frequency varies based on your interactions with us.

2. Consent to Receive Messages
By providing your mobile phone number and opting in, you:

Authorize Lemonaid to send text messages using automated technology
Represent that you are the account holder or have permission from the account holder
Understand that consent is not required as a condition of purchasing any goods or services

3. Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan. Lemonaid is not responsible for any charges incurred from your carrier.
Supported carriers may change without notice.

4. Opting Out
You may opt out of the Messaging Program at any time by:

Replying STOP to any text message
Contacting us at [email protected]
Calling 888-536-2267

After you send STOP, you may receive one confirmation message. No further marketing messages will be sent unless you re-enroll.
For help, reply HELP or contact [email protected].

5. Healthcare and Privacy Considerations
Text messaging may not be a fully secure method of communication. By opting in, you acknowledge:

Messages may contain limited health-related information
Standard SMS is not encrypted
There is some risk that messages could be accessed by others who have access to your phone

For sensitive or urgent medical matters, contact your provider directly or call 911 in case of emergency.
Your information will be handled in accordance with our Privacy Policy.

6. Eligibility
You must be at least 18 years old (or the age of majority in your state) to participate in the Messaging Program.

7. Changes to the Messaging Program
We reserve the right to modify or discontinue the Messaging Program at any time without notice.
We may also update these SMS Terms periodically. Continued participation after updates constitutes acceptance of the revised terms.

8. Disclaimer of Liability
To the fullest extent permitted by law, Lemonaid shall not be liable for:

Delayed or undelivered messages
Errors in transmission
Carrier service interruptions
Unauthorized access to your mobile device

Registration
Registration is not required to view certain content on the Services. However, to use some parts of the Services you may be required to register and provide certain information about yourself, including, but not limited to, your name, e-mail address, telephone number, physical address, and password and security phrase ("Credentials"). If you become a registered member of the Services, you accept responsibility for all activities that occur under your registration account ("Account") and the responsibility to maintain confidentiality of your Credentials.

You should keep your Credentials private and not share your Credentials with anyone else. You are responsible for changing your Credentials promptly if you think they have been compromised. You can change your password in your Account settings within the Services.

At all times you use the Services, you agree to provide true, accurate, complete, and correct information at the time of registration, and to promptly update this information as needed so that it remains true, accurate, complete, and correct. We reserve the right to take any and all action, as we deem necessary or reasonable, regarding the security of your Account.

If you believe someone has accessed the Services using your Credentials without your authorization, contact our Patient Support Team at 888-536-2267.

Appropriate Use
You may only use the Services from a device located in the United States of America, and may only obtain care from our team of doctors and nurse practitioners if you are currently located in the states where we provide health care services. We make no representations regarding the appropriateness or availability of the Services outside the USA.

We hereby grant to you a limited, non-exclusive, non-transferable right to access and use the Services solely for your personal, non-commercial use and only as permitted under these Terms of Use. We reserve the right, in our sole discretion, to suspend use of the Services to anyone for any reason. You may not access or use, or attempt to access or use, the Services to take any action that could harm us or any third party, interfere with the operation of Services or use the Services in violation of applicable laws, rules, and regulations. For example, without limitation, you may not:

impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity;
use the Services to violate any local, state, national or international law;
reverse-engineer, disassemble, decompile, or translate any software or other components of the Services;
distribute viruses or other harmful computer code through the Services;
upload, post, email, or otherwise transmit any material that is derogatory, defamatory, obscene, or offensive, such as slurs, epithets, or anything that might reasonably be construed as harassment or disparagement based on race, color, national origin, sex, sexual orientation, age, disability, religious or political beliefs, or other statutorily protected status;
harass, threaten, abuse, defame, demean, intimidate or harm any member of our Medical Team, as we determine in our sole discretion; or
otherwise use the Services in any manner that exceeds the scope of use granted above.

You may not transfer or share your Account password with anyone or create more than one Account. You may not use anyone else’s Account at any time. For example, if you create more than one Account, this substantially limits our ability to provide appropriate care because we have no way of linking your various accounts and no way of knowing that previous registrations relate to you.

Attempts to violate the Terms, or the security of our network and unauthorized access to our Services and systems may result in civil or criminal liability and we may investigate and work with law enforcement authorities to prosecute individuals involved in such conduct.

Transactions
If you wish to use Lemonaid’s services as described or linked to on the Services (each purchase, a "Transaction"), Lemonaid Health or its affiliates, may request certain information from you that is applicable to your Transaction, including, without limitation, credit card and other payment and shipping information. By providing Lemonaid your information, you expressly grant Lemonaid Health the right to provide such information to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf.

Transactions include, but are not limited to, Lemonaid placing an authorization of charge or "Hold" of funds or other monies with your bank or financial institution until your Service request is evaluated by our Medical Team. This authorization is temporary and will only be finalized as a charge after Lemonaid’s Medical Team evaluates your Service request. You may also be charged for prescription medications or for services rendered under any memberships as part of your Service request and use of Lemonaid’s Services. Some of Lemonaid Health’s products and services require that you purchase the product and/or service on an automatically renewing membership or refill basis. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER PAYMENT MECHANISM USED IN CONNECTION WITH ANY TRANSACTION.

Descriptions or images of, or references to, products or services on the Services do not imply Lemonaid Health’s endorsement of such products or services. We reserve the right, without prior notification, to change such descriptions or references, to limit the order quantity on any product or service and/or to refuse service to you. Verification of information applicable to a purchase may be required prior to Lemonaid Health’s acceptance of any order. Price and availability of any product or service are subject to change without notice. Lemonaid Health is not responsible for errors in the prices or descriptions of any product or service. Refunds and exchanges shall be subject to Lemonaid Health’s refund and exchange policies in effect at the time of the applicable Transaction. Please refer to Lemonaid Health’s Refund Policy for additional information.

Promotional codes are not redeemable for cash. Lemonaid Health and its affiliates reserve the right to modify or withdraw promotional offers at any time. Unless otherwise stated, promotions can’t be combined or used with other discounts.

Memberships and Prescription Auto-Refills
Certain products and services available for purchase through the Services require that you purchase the product and/or service on an automatically renewing membership or recurring basis. For membership-based or recurring products and services, you authorize us to charge your payment method at the time of initial payment and at each renewal. You will be automatically charged at regular intervals as described for that product or service during the checkout process until you cancel your membership.

Copyright Notice
The Services are owned and operated by Lemonaid Health and are administered by Lemonaid Health, Inc. The entire contents and design of the Services are protected by U.S. and international copyright law. All rights regarding the Services and materials contained on the Services are either owned by Lemonaid Health, are licensed to it, or are used with permission. Lemonaid Health and its licensors retain and reserve all proprietary rights to the contents of the Services.

You may not copy, republish, upload, post, display, transmit, or frame any of these materials without prior written consent from Lemonaid Health. You may link to, view, download, use, display and print a single copy of the materials found on the Services only for personal, non-commercial, and informational purposes as long as: (1) you do not alter or modify the materials in any way; (2) you include all applicable copyright, trademark and other notices and disclaimers; and (3) you do not use the materials in a way that suggests an association with Lemonaid Health or an affiliated entity. All such copies must include, at a minimum, the following copyright notice: "Copyright © 2023 Lemonaid Health. All rights reserved." Any other use of the Services or the information contained here is strictly prohibited. Lemonaid Health may terminate the above license at any time for any reason. If you breach any of these terms, your license terminates immediately and automatically and without notice. Upon the termination of this license, you must stop using the Services, including all content, and return or destroy all copies, including electronic copies, of the content in your possession or control.

Copyright Infringement – DMCA Notice
The Digital Millennium Copyright Act (the "DMCA") provides remedies for copyright holders who believe in good faith that material appearing on the Internet infringes their rights under copyright law. If you believe in good faith that content or material on the Services infringes a valid copyright owned by you, you (or your agent) may send Lemonaid Health a notice requesting that the material be removed, or access to it blocked.

The notice must include the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing or the subject of infringing activity; (d) the name, address, telephone number, and email address of the complaining party; (e) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA. Notices and counter-notices with respect to the Services should be sent to the address below.

One place to find more information is the U.S. Copyright Office Website, currently located at http://www.loc.gov/copyright. Any written Notification of Claimed infringement should comply with Title 17, United States Code, Section 512(c)(3)(A) and should be provided in writing to: Lemonaid Health, 870 Market, Suite 415, San Francisco, CA 94102, USA

Trademark Notice
Lemonaid Health names and logos and all related product and service names, design marks, and slogans are the trademarks or service marks of Lemonaid Health. All rights are reserved. You are not authorized to use any Lemonaid Health name or mark in any advertisement, publicity or in any other commercial manner without prior written consent of Lemonaid Health. All other trademarks appearing on the Services are the property of their respective owners.

Ownership
The Services and their entire contents, features and functionality (including, but not limited to, all information, software, text, displays, images, video and audio, and the design, selection, and arrangement thereof) are owned or used under license by Lemonaid and are protected by United States and international copyright, trademark, trade secret, and other intellectual property or proprietary rights laws. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Services except as generally and ordinarily permitted through the Services according to these Terms. You must not access or use for any commercial purposes any part of the Services.

Termination of Services
We may suspend or terminate your access to the Services for any or no reason at any time without notice. Subject to applicable law, we reserve the right to maintain, delete or destroy all communications and materials posted or uploaded to the Services pursuant to its internal record retention and/or content destruction policies. After such termination, we will have no further obligation to provide the Services, except to the extent we are obligated to provide you access to your health records or continue your care due to legal or ethical obligations.

Additional Lemonaid Weight Loss Service Terms & Conditions

This section is related to and describes additional terms and conditions specific to your membership and participation in the Lemonaid Weight Loss Service ("Weight Loss Service") offered through Lemonaid Health by the affiliated medical groups and pharmacies providing services through the Website. The Lemonaid Weight Loss Service is intended for adults seeking access to convenient, affordable routine weight loss care. Lemonaid Weight Loss Service is not intended for use by individuals with specialized medical needs, including, but not limited to, those with digestive or endocrine disorders for which individuals should seek in-person medical care. Lemonaid Health does not offer emergency health services. In the case of an emergency or crisis, call 911 immediately or go to your nearest emergency department.

Lemonaid Weight Loss Service is a cash-based, automatically-renewing monthly and extended commitment period membership where eligible Members may access and receive limited weight loss focused healthcare services for an automatic and recurring membership fee and subscription fee after going through an eligibility assessment and telehealth evaluation by a licensed healthcare provider. An active and current Membership is required to access the Weight Loss Service, including purchase or receipt of medications through affiliated pharmacies on the Website. Some Memberships offered as the Services may include the cost of monthly membership for Extended Commitment Periods, certain subscription medications if appropriate, and other services, billed together for convenience, at the beginning of the extended period. All healthcare services offered to Weight Loss Service Members are offered at the discretion of an appropriately licensed healthcare provider. Medications, if prescribed by a healthcare provider, are charged separately from Membership, unless included in an Extended Commitment Period Membership, and may be refilled only upon consultation with a healthcare provider at varying intervals. The Lemonaid Weight Loss Service is not health insurance or a substitute for health insurance. Weight Loss Service Membership does not meet any individual health insurance mandate under federal or state law and can not replace your relationship with any primary or specialty care provider.

Consumer Bill of Rights for Lemonaid Weight Loss Service
Lemonaid believes it is important for you to understand the following consumer rights and warnings before participating in the Weight Loss Service.

WARNING! Rapid weight loss may cause serious health problems. Rapid weight loss is weight loss of more than 1 1/2 to 2 pounds per week or weight loss of more than 1 percent of body weight per week after the second week of participation in a weight loss program.
Only permanent lifestyle changes, such as making healthful food choices and increasing physical activity, promote long-term weight loss.
You should consult your personal healthcare provider before starting any weight loss plan or membership.
Qualifications of Lemonaid’s Affiliated Medical Groups are available upon request.

You also have a right to:

Ask questions about the potential health risks of this program, any product, its nutritional content, and its psychological-support and educational components
Know the program duration of the program recommended to you.

Weight Loss Service Eligibility Requirements
In order to participate in Weight Loss Service through the Website, you must first complete a telehealth visit and evaluation performed by a Lemonaid affiliated healthcare provider, and, in the provider’s professional judgment, must meet the Lemonaid affiliated medical group’s eligibility criteria. In some instances, the Lemonaid affiliated healthcare provider may require you to obtain additional information, such as the results from a blood test, before the provider is able to determine your eligibility for participation and treatment. Sometimes this will require additional fees related to blood tests not included in the Membership, however a provider will inform you of those fees before you incur an additional cost. Individuals residing in certain jurisdictions may not have access to all Membership services. To learn more about these restrictions please contact our Patient Support Team or send a secure message to your healthcare provider during your initial consultation.

If, in a provider's professional judgment, you are eligible for participation and treatment in Weight Loss Service, a provider may start your automatically-renewing Weight Loss Service Membership and treatment by issuing you a prescription. If you are not eligible for treatment or you are not prescribed medication through Weight Loss Service, you will not be charged for your initial telehealth visit and you will not be enrolled in the automatically-renewing monthly or extended period Weight Loss Service Membership.

Automatically-Renewing Weight Loss Service Membership
Your Weight Loss Service Membership starts when your health care provider uses their professional judgment to determine your eligibility for participation, creates and communicates to you a treatment plan that includes risks and benefits of treatment, and issues you a prescription. Weight Loss Service Memberships renew according to the time interval selected by you during checkout until canceled. You may see your selected membership interval by visiting your Lemonaid Account Hub. If your provider determines you are not eligible to participate in the Weight Loss Service, you will not be charged for the initial consultation or Membership Fee (as described below). IF MEDICATION IS PRESCRIBED, YOUR PAYMENT METHOD WILL BE CHARGED FOR THE AUTOMATICALLY RENEWING MONTHLY OR EXTENDED COMMITMENT PERIOD MEMBERSHIP FEE AND SAVED FOR BILLING ALL FUTURE RECURRING MONTHLY OR EXTENDED COMMITMENT PERIOD MEMBERSHIP FEES AND REQUESTED PRESCRIPTION MEDICATION ORDERS UNTIL CANCELED IN ACCORDANCE WITH THESE TERMS.

The Weight Loss Service Membership includes:

Secure messaging and consultations with a licensed healthcare provider focused on weight loss treatment and your weight loss goals;
If prescribed, access to certain prescription medications through affiliated pharmacies (medication purchase requires a separate fee, unless included in an extended commitment period membership);
Certain routine laboratory blood draws through Quest Laboratories Patient Service Centers, subject to certain geographic restrictions and the healthcare provider's discretion;

For Members using services in New Jersey, New York, and Rhode Island: Weight Loss Service laboratory orders and routine blood draws through Quest are not available to Members using the Service in these states and are not a benefit included in the cost of Membership. Furthermore, a healthcare provider, in their professional judgment, may require the Member to, at the Member’s own cost and expense, obtain certain lab results in order to initiate or continue treatment. Lemonaid Health will not reimburse, refund, or credit membership or medication fees because a Member in these states has incurred any laboratory or blood draw expense.

Lemonaid Health may change the Weight Loss Service Membership from time to time. In such cases, Lemonaid Health will seek to provide reasonable notice of these changes. By continuing in the Weight Loss Service Membership, you are accepting these changes and will be transitioned to the most current Membership, however, should you wish to reject changes in the Weight Loss Service Membership, you may do so by canceling your Membership.

Weight Loss Service Membership Fee

Before submission of your request to a healthcare provider to receive the Weight Loss Services, you will have the opportunity to review and agree to the Weight Loss Service Membership Terms, Membership Fee, and any other recurring monthly and extended commitment period costs, such as potential prescription medication costs, at the time of check out. AT CHECK OUT, YOUR PAYMENT METHOD WILL BE AUTOMATICALLY SAVED UPON SUBMISSION OF YOUR REQUEST FOR TO RECEIVE WEIGHT LOSS SERVICES. If you are eligible to participate in Weight Loss Service Membership, your saved payment method will be used for payment of the following charges:

the automatically-renewing monthly Membership Fee, or Extended Commitment Period Membership, at the price and frequency displayed during checkout (subject to terms of any applicable introductory offers);
your initial prescription medication costs;
any future medication costs and refills; and
any other products and healthcare services you choose to receive through Lemonaid Health or its affiliates.

Prescription medication fees fulfilled through affiliated pharmacies are charged at the time of prescribing. Membership fees are charged on an automatically-renewing, 30-day, or extended commitment period billing cycle (“Membership Period”) that is paid in advance of weight loss services being provided in an upcoming Membership Period. Membership and medication order fees are non-refundable once paid. You may cancel your membership at any time in your account. If you have questions, or experiencing issues please reach out to the Patient Support Team via secure message in your account or calling 888-536-2267. Further details on Membership and medication order cancellation are below.

YOU WILL BE AUTOMATICALLY CHARGED THE WEIGHT LOSS SERVICE MEMBERSHIP FEE EVERY MONTH EVEN IF YOU DO NOT USE ALL OF THE OFFERED SERVICES. IF SELECTING AN EXTENDED COMMITMENT PERIOD MEMBERSHIP, YOU WILL BE CHARGED AT THE BEGINNING OF YOUR COMMITMENT PERIOD FOR ALL INCLUDED SERVICES EVEN IF YOU DO NOT USE ALL OF THE OFFERED SERVICES DURING YOUR COMMITMENT PERIOD. Even if you do not request or receive a prescription medication or use any of the services during your current Membership Period, you will still have access to the Weight Loss Services described above, and therefore, will continue to be charged unless and until you cancel your Weight Loss Service Membership. Lemonaid Health and its affiliated medical groups reserve the right to cancel your membership at any time with reasonable notice.

On occasion, Lemonaid Health may also choose to offer eligible individuals one-time introductory pricing for Weight Loss Service Membership fees. Such pricing will be subject to the terms and conditions disclosed with the offer at check out.

Weight Loss Extended Commitment Period Services
If you are eligible to participate in Lemonaid’s Weight Loss Membership, you may choose the option of an Extended Commitment Period for Weight Loss Services, which automatically renews every 80 days for our quarterly option, every 160 days for our bi-annual option, or every 332 days for our annual option. The Extended Commitment Period Membership includes: your Weight Loss Membership fee, a subscription fee for certain medications, and other services as described in the checkout process for the period selected. If eligible, enrollment in the Extended Commitment Period allows a member to receive enough medication and supplies for 12, 24 or 48 weeks of treatment. Payment for the Extended Commitment Period is due in full, and in advance of receiving the Services. Your Extended Commitment Period begins when a provider reviews your request for treatment, determines your eligibility, and issues you a prescription; or, if you are already receiving services and choose to upgrade to an Extended Commitment Period, upon commencement of your next Membership Period. If you are not eligible for treatment, you will not be billed for the Extended Commitment Period, and your Membership will not start. During the Extended Commitment Period, you are required to complete follow up evaluations with a Provider in order to receive shipments of selected medications, at the interval instructed by the provider. Medications will not automatically be mailed without a follow up with a provider.

Canceling Your Weight Loss Service Membership
You may cancel your membership at any time in your account. If you have questions, or experiencing issues please reach out to the Patient Support Team via secure message in your account or calling 888-536-2267. To avoid any future charges you must provide cancellation notice at least 48 hours prior to your Membership Period renewal or medication order date. Please note that once started, Extended Commitment Memberships will terminate at the end of the Extended Commitment Period, regardless of your use of the Services. Lemonaid recommends consulting with a provider before suddenly stopping or discontinuing any treatments or medications as your action may have serious impacts on your health, which you may discuss with your provider by sending a secure message through your account.

Weight Loss Service Cancellation Effects & Fees
You must request the cancellation of medication orders and Weight Loss Service Membership at least 48 hours before renewal of the upcoming Membership Period or refill processing date to avoid future charges. Your Membership Period (Monthly or Extended Commitment) can be determined by logging in to your account and clicking 'Account Details - Personal & Billing - Manage Weight Loss Membership' If you cancel at least 48 hours before your Membership Period ends, your Weight Loss Service Membership cancellation will take effect at the end of the current Membership Period, or in the case of prescribed medications, before the upcoming prescription refill date. If cancellation is requested within 48 hours of a Membership renewal or refill, your Membership cancellation will take effect at the end of the next Membership Period or before the following prescription renewal. Please note that once started, Extended Commitment Memberships will terminate at the end of the Extended Commitment Period, regardless of your use of the Services. Once cancellation of your Weight Loss Service Membership takes effect, you will no longer have access to the Weight Loss Service, including access to fulfill prescription medications through participating pharmacies through the Website.

No Representation, Warranty, Or Guarantee Of Continued Availability Of Lemonaid Weight Loss Service
NEITHER LEMONAID HEALTH NOR THE LEMONAID AFFILIATED PROFESSIONAL MEDICAL GROUPS MAKE ANY REPRESENTATIONS, WARRANTIES, OR GUARANTEES REGARDING THE CONTINUED AVAILABILITY OF THE LEMONAID WEIGHT LOSS SERVICE, INCLUDING ACCESS TO PRESCRIPTION MEDICATIONS. THE LEMONAID WEIGHT LOSS MEMBERSHIP MAY BE DISCONTINUED AT ANY TIME AT THE SOLE DISCRETION OF LEMONAID HEALTH AND/OR THE AFFILIATED PROFESSIONAL MEDICAL GROUPS. WE WILL ATTEMPT TO GIVE REASONABLE NOTICE OF ANY SUCH DISCONTINUATION SO THAT YOU MAY FIND A LOCAL PROVIDER WITH WHOM TO CONTINUE TREATMENT.